You are entitled to a full refund or exchange, if the following requirements are satisfied：

• The item is a manufacturing defective good (The cause of the fault and the problem with the goods was not your fault);
• For some technical goods, we reserve the right to have the returned goods assessed within a reasonable time by our manufacturers, technicians or a third party to determine the fault and the cause.
• The item is wrongly described (misleading);
• PLEASE NOTE: Consumable parts or accessories provided CANNOT be the reason for refund.
• If the returned item does not meet the conditions of this policy, you will be responsible for the all cost incurred.
• No refund accepted for simply change of mind.
• Exchange may be possible if you decided to upgrade the tables you purchased, or proceed with different gaming tables with higher value.

14-day Return Policy

• Returned within 14 days of receiving order (based on courier delivered date) within Australia. Restocking fee applied for the products In a resalable condition (new/unopened/ unused/unassembled/resalable)

• If you cannot bring the item back to us, please book a courier company to pick the item up from your place and deliver to us, at your expense. 

If the returned item does not meet the conditions of this policy, we reserve the right to reject the exchange or refund.

• Due to the nature of the gaming tables, it’s highly UNLIKELY that you receive a defective table. Hence, a refund will only be granted if the item is faulty with reasons mentioned above. The item shall be returned in the same condition to that when you received it, which is new/unopened/ unused/unassembled/resalable condition, including original packaging and tags.
• Any cosmetic (such as tiny chips, uneven painting, discoloration, etc) or missing parts issues can easily be solved by a replacement. Hence, a full refund will not be provided for any cosmetic issues or missing parts. However, our Customer Service Department may, at their discretion, decide to offer a partial refund as a compensation. The replacement will be offered within 60 days of purchase. Any replacement claim after 14 days will not be accepted.
• Please note that Magic Sports will not be responsible for any liquid or weather damage on our INDOOR tables series. INDOOR Tables need to be place in a fully-enclosed area.
• Any damage caused by extreme weather on outdoor tables will also NOT be covered by warranty.
• Magic Sports will not be responsible for any installation-related issues (such as broken plates, boards, worn-out screws, etc) if you assemble or install the gaming tables by yourself. Any kinds of installation-related issues are not covered by the warranty.
• Normal wear and tear, or consumable parts (such as cue tips or ping pong rackets and balls) will NOT be covered by warranty. PLEASE NOTE: Consumable parts or accessories provided CANNOT be the reason for refund.

Display Model/ Factory Second — Warranty & Return

All On-display (Factory Second) Items are NOT eligible for exchange, return or refund. Please check the item carefully in our showroom before making the purchase.

What if I want to swap/ change to another size/colour product or totally different product?

• For any exchange, the item shall be returned in the same condition to that when you received it, which is new, unused, unassembled, and re-saleable condition, including original packaging and tags, then you only need to pay price difference to upgrade.
• Exchange or Swap is NOT available after 14 days after item has received. However, our Customer Service Department may, at their discretion, decide to offer an exchange or offer a coupon. Please kindly get in touch with our Customer Service Department at info@magicsports.com.au
• PLEASE NOTE: Your warranty will NOT extend after swap or exchange.

Exclusions

In some cases a refund, replacement or repair may not be offered if you:

• substantially modify the product;
• misuse the product contrary to user instructions or packaging labels; or
• simply change your mind.

Certain products are usually excluded under our Returns Policy unless they are faulty, these may include:

• substantially modify the product;
• tailor made customer orders;
• products purchased using gift-cards, vouchers, credit vouchers

Goods Damaged in Transit

If any goods arrive damaged in transit, you can choose to not accept the goods and send it back with the courier company. We may arrange for a replacement of the goods or refund the price to you. Damaged goods must be returned in the condition received by you with all original packaging, accessories and/or manuals.

In the event that the courier company’s truck is full and unable to pick up the damaged goods, please leave a note specifying the damage on the goods and leave it with the courier company. The courier company will then pass it onto Magic Sports and we will be in contact with you regarding a later date swap of the damaged goods.

If you fail to leave a note with the courier company, which means that we can’t find any record in our system, stating that the item is arrived damaged, we can ONLY offer replacement instead of the refund, providing that you get in touch with Magic Sports within 48 hours after your item is delivered.

Warranty

• All products are under ONE YEAR WARRANTY.
• All of our merchandise are under excellent and strict quality control. However, if there is a manufacturer fault, please inform us within 7 days of receiving merchandise via email info@magicsports.com.au with some photos and videos. We’d like to offer an exchange or replace the faulty part.
• Items damaged during shipment will be replaced. Please sign “Receive as Damaged” on consignment note so that we can file a claim with courier company.
• Damages caused by misuse, abuse, incorrect assembly, irregular maintenance and physical damages are not covered in the warranty.
• There will be a non-refundable 25% restocking fee for all other returned items (unless there was an error on our part). Return shipping will be paid by the buyer and a refund will be initiated within 3-5 business days of receiving returned item.
• This warranty policy is only valid for use of the product for home or light commercial use. If you want to use the product for commercial purposes, this warranty is inapplicable and please contact us for more commercial model options and advise related warranty policy.